This Privacy Policy explains how FilGame ("FilGame," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who use the FilGame platform at filgame.best. It applies to all products and services offered by FilGame, including sports betting, casino games, promotions, and customer support interactions.
FilGame operates in the Philippines and complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, along with its implementing rules and regulations issued by the National Privacy Commission (NPC). We also follow the data handling requirements set out by the applicable Philippine gaming authority that licenses our operations.
We want Filipino players to feel confident using FilGame — not just about the fairness of our games and the speed of our withdrawals, but also about what happens to their personal information. This policy is written to be readable by real people, not just legal teams. If you're ever unsure about anything here, you're welcome to contact us directly and we'll explain it in plain language.
By creating a FilGame account or using our platform, you acknowledge that you have read this Privacy Policy and that you understand and agree to how your personal data is processed as described. If you do not agree, please discontinue use of the platform and contact us to close your account.
FilGame collects different types of personal information depending on how you interact with our platform. We only collect what we genuinely need — nothing extra, nothing unnecessary. Here's a breakdown:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, Philippine mobile number, email address, username | Account sign-up |
| Identity Verification | Government-issued ID (PhilSys, UMID, passport, driver's licence), selfie photo, proof of address | KYC verification |
| Financial Data | GCash number, Maya account, bank account details, transaction history, deposit and withdrawal records | First transaction & ongoing use |
| Gaming Activity | Bet history, game session data, wins and losses, bonus usage, account balance | During gameplay |
| Device & Technical Data | IP address, device type, operating system, browser type, screen resolution, session timestamps | Platform access |
| Communication Data | Support chat transcripts, email correspondence, SMS content related to account activity | Support interactions |
| Preference Data | Favourite games, notification settings, responsible gaming limit choices, language preferences | Account settings changes |
FilGame protects the personal data of players across the Philippines — from General Santos to the capital.
Every piece of data FilGame collects has a specific, legitimate purpose. We do not process your information for reasons beyond what's described here. The main purposes are:
- Account Management: Creating, maintaining, and securing your FilGame account. This includes identity verification, password recovery, and account activity monitoring.
- Processing Transactions: Handling deposits, withdrawals, and bonus credits through Philippine payment methods such as GCash, Maya, and bank transfers. Transaction records are kept for regulatory compliance.
- Providing Gaming Services: Delivering the games, betting markets, and features you use on FilGame. This includes resolving bets, crediting winnings, and applying promotional rewards to your account.
- Regulatory Compliance: FilGame is legally required to verify player identities, monitor for suspicious financial activity, and report to relevant authorities under Philippine anti-money laundering laws. Your data supports these obligations.
- Fraud Prevention & Security: Detecting and preventing duplicate accounts, bonus abuse, unauthorised access attempts, and other fraudulent activity that could harm you or the platform.
- Customer Support: Responding to your queries, resolving disputes, and improving support quality through interaction records.
- Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviours and to apply any self-imposed limits or exclusions you've set up on your FilGame account.
- Marketing Communications: Sending you promotions, bonus alerts, and platform updates — but only with your consent, and always with a clear unsubscribe option.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve the FilGame platform, fix technical issues, and develop new features Filipino players will find useful.
Under the Philippine Data Privacy Act, FilGame must have a lawful basis for processing your personal information. Depending on the specific processing activity, we rely on one or more of the following bases:
- Contract Performance: Processing your registration data, transaction data, and gaming activity data is necessary to provide you with the FilGame service you signed up for. Without this, we can't run your account.
- Legal Obligation: KYC verification, AML transaction monitoring, and regulatory reporting are required by Philippine law. We have no discretion to opt out of these obligations.
- Legitimate Interests: Fraud detection, platform security, and abuse prevention are carried out on the basis of our legitimate interest in protecting the platform and our players from harm.
- Consent: Marketing emails, SMS promotions, and non-essential analytics cookies are only processed with your explicit consent. You may withdraw consent at any time from your account settings.
FilGame — your data stays in the Philippines, protected under local law, wherever you play.
FilGame does not sell your personal data to third parties for their own marketing or commercial use. Full stop. However, we do share certain data with specific parties where it's necessary to operate the platform and comply with Philippine law:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, and Philippine banks receive transaction data necessary to process your deposits and withdrawals. Each of these providers has their own privacy obligations under Philippine law.
- Identity Verification Partners: Third-party KYC service providers may process your ID documents to verify your identity. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
- Game Technology Providers: The companies that supply FilGame's game engines (RNG certification providers, live game studios) may receive anonymised session data to support game integrity audits.
- Regulatory Authorities: The Philippine gaming authority that licenses FilGame, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission may receive data as required by applicable law.
- Law Enforcement: FilGame will disclose data to Philippine law enforcement agencies when required to do so by a valid court order, subpoena, or legal process.
Any third party that receives personal data from FilGame is required to handle it in accordance with the Philippine Data Privacy Act and our data processing agreements. We conduct due diligence on our service providers' data protection practices before engaging them.
FilGame uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here's what we use and why:
- Essential Cookies: Required for the platform to function. These manage your login session, remember your language preference, and keep your account secure. You cannot opt out of these without also choosing not to use the platform.
- Functional Cookies: Remember your game preferences, responsible gaming settings, and other account customisations so you don't have to reset them every time you log in.
- Analytics Cookies: Help FilGame understand which features are popular, how players navigate the platform, and where technical issues occur. This data is aggregated and anonymised. You may opt out of analytics cookies in your account settings.
- Marketing Cookies: Only placed with your explicit consent. Used to show you relevant FilGame promotions. You can withdraw consent at any time.
You can manage cookie preferences through your browser settings. Note that blocking essential cookies will affect your ability to use the FilGame platform. For a full list of cookies FilGame uses, contact our support team.
Enjoy FilGame from anywhere in the Philippines — your data protected, your privacy respected.
FilGame does not hold your personal data for longer than necessary. How long we keep it depends on the type of data and the reason it was collected:
- Active Account Data: Retained for the duration your FilGame account is active, plus a standard retention period after closure to comply with regulatory requirements.
- Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the transaction date, as required under Philippine anti-money laundering regulations.
- KYC Documents: Identity verification documents are retained for the duration of the account relationship plus five (5) years, consistent with AML compliance requirements.
- Support Communications: Chat transcripts and email correspondence related to account issues are kept for two (2) years from the last interaction date.
- Marketing Consent Records: Records of your consent (or withdrawal of consent) to marketing communications are retained for five (5) years as proof of compliance.
Once the applicable retention period expires, FilGame securely deletes or anonymises your personal data in a manner that prevents reconstruction or identification.
Protecting your personal data is a genuine priority at FilGame — not just a checkbox on a compliance list. The specific measures we implement include:
- SSL/TLS Encryption: All data transmitted between your device and FilGame's servers is encrypted using industry-standard TLS protocols. This protects your login credentials, payment data, and personal information from interception in transit.
- Encrypted Data Storage: Sensitive data fields — including payment account details and KYC document copies — are encrypted at rest in our database.
- Access Controls: Only authorised FilGame personnel with a specific operational need can access personal data. Access is logged, and privileged access is reviewed regularly.
- Two-Factor Authentication: FilGame offers optional two-factor authentication (2FA) for player accounts to add a second layer of security beyond your password.
- Regular Security Audits: FilGame's systems undergo periodic security assessments by qualified third-party auditors to identify and address vulnerabilities before they can be exploited.
Despite these measures, no online platform can guarantee 100% security against all possible threats. In the event of a data breach that poses a real risk to affected players, FilGame will notify the National Privacy Commission and affected individuals within the timeframe required under Philippine law.
Under the Philippine Data Privacy Act, you have specific rights over your personal information held by FilGame. These rights are real and enforceable — here's what you can do:
Right to Access
Request a copy of all personal data FilGame holds about you, including how it's being used and who it's been shared with.
Right to Correction
Request correction of any inaccurate or incomplete personal data in your FilGame account. Most basic details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data where it's no longer necessary for the purpose it was collected — subject to our legal retention obligations.
Right to Object
Object to processing of your data for marketing purposes. You can also object to processing based on legitimate interests where your specific situation warrants it.
Right to Data Portability
Request your personal data in a structured, commonly used, machine-readable format that you can transfer to another service provider.
Right to Complain
If you believe FilGame has mishandled your personal data, you may file a complaint directly with the National Privacy Commission of the Philippines.
To exercise any of these rights, contact FilGame's Data Protection Officer at privacy@filgame.best. We will respond within 15 business days. For identity verification purposes, we may ask you to confirm your identity before processing your request.
FilGame is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account on FilGame, we will immediately suspend the account, delete all associated personal data, and refund any deposited funds to the source payment method.
If you are a parent or guardian and believe your child may have created a FilGame account, please contact our support team immediately. We take this extremely seriously and will act without delay.
FilGame may update this Privacy Policy from time to time to reflect changes in our practices, applicable Philippine law, or NPC guidance. When material changes are made, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Send a notification to your registered email address at least 14 days before the changes take effect
- Display a prominent notice on the FilGame platform for at least 14 days
Your continued use of FilGame after the effective date of an updated policy constitutes acceptance. If you disagree with the changes, you may close your account before the new version takes effect and we will return your remaining balance to you.
FilGame has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. If you have any questions about this Privacy Policy, want to exercise your data subject rights, or need to report a concern about how your information has been handled, reach out to us:
- Email: privacy@filgame.best
- General Support: support@filgame.best (24/7 live chat also available after login)
- Response Time: We aim to respond to all data privacy requests within 15 business days
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) via their official channels. FilGame fully cooperates with NPC investigations.